Refund policy
Returns & Refund Policy
At MILLIE SOHO, we want you to feel confident when shopping with us. If you are not fully satisfied with your order, you may request a return in accordance with the terms below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- be unused and in its original condition
- be returned in its original packaging, where possible
- not be damaged as a result of improper use or handling
How to Start a Return
To request a return, please contact us at:
milliesoho@milliesoho.com
Please include the following information in your email:
- your order number
- your full name
- the reason for the return
- any relevant photos, if the item is damaged or was delivered incorrectly
Once we have received your request, we will provide you with the necessary return instructions.
Return Costs
Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged or was delivered incorrectly.
Refunds
Once we have received and inspected the returned item, refunds are usually processed within 5–10 working days. Refunds will be issued to the original payment method used for the purchase, unless otherwise agreed.
Damaged, Faulty or Incorrect Items
If you receive an item that is damaged, faulty or incorrect, please contact us as soon as possible so that we can assist you and find a suitable solution.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been processed or dispatched, we will do our best to help.
Contact
If you have any questions about returns or refunds, please contact us at:
milliesoho@milliesoho.com